Returns & Exchanges

At Continental Food Store, we strive to ensure every delicacy arrives in perfect condition; however, due to the perishable nature of our products, returns are typically limited to damaged or incorrect items. Please notify us within 48 hours of delivery to initiate a claim for a refund or replacement.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, immediately check your package for any signs of damage, leakage, or missing items from your manifest.

• 2.
  Document the Issue

  Take clear photographs of the damaged product and the shipping label to help our quality control team process your request faster.

• 3.
  Contact Support

  Email our customer service team with your order number and the documentation within 48 hours of receiving your shipment.

• 4.
  Resolution Processing

  Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement at no additional cost.